Get in touch.

Leave a note and you’ll hear back by email. (Same day reply)

How we host.

The standard every aeir apartment is held to, written down before the first guest arrives, so guests and owners know exactly what to expect.

Between every stay

Every clean follows the same list, room by room, and ends with a check against it. Choose a room to see what’s on it.

23 checks, every turnover

  1. Floors vacuumed and mopped, under the furniture too.
  2. Surfaces, switches and door handles wiped.
  3. Cushions, throws and styling reset to the way the room was photographed.
  4. Windows, sills and glass doors cleaned of marks.
  5. Bins emptied and relined.

What guests can count on

A real person.

Questions go to someone who knows the apartment, not a call centre, and there’s someone to call in an emergency at any hour.

Arrive on your own time.

Self check-in through a key safe, with clear directions before you travel.

Quiet, considered buildings.

Every guest is ID-verified and house rules are firm, so the building stays calm for everyone.

Who helps us

Sydney businesses we trust with the work we don’t do ourselves. We’re choosing them now, against the standard below, and we’ll name each one here when they’re signed.

Cleaning

  • Insured, with an ABN.
  • Works to the list above, every time.
  • Photographs every room when they finish.

Linen and laundry

  • Commercial laundering, washed hot.
  • Two sets for every bed, so one is always clean.
  • Linen retired when it’s worn, not when it’s torn.

Photography and styling

  • A professional shoot before any apartment is listed.
  • Photos that show the apartment exactly as it is.
  • Styling that suits the apartment and the building.

Occasions and experiences

  • Independent Sydney florists, bakers, patisseries and stylists.
  • Chosen for each request, and quoted before anything’s booked.
  • Set up, and cleared away without a trace.

How we choose. A trial job or test shoot, a reference check, and their first jobs inspected by us before they work on their own.

Get in touch.

Leave a note and you’ll hear back by email. (Same day reply)